Frequently Asked Questions
Q: Can I request a specific item if I don’t see it in the store?
A: Absolutely! Your feedback is welcome. You can email your item requests to email@example.com, or complete our brief survey to give us your feedback.
Q: What days can I pick up my order?
A: We are currently offering pick up on Tuesday and Thursday, but hope to expand to more days soon.
Q: What is the cut off to place an order?
A: Orders for pickup on Tuesday must be placed by midnight on Sunday, and orders for pickup on Thursday must be placed by midnight on Tuesday.
Q: Why can’t I place an order for my preferred pick up date after the cut-off day?
A: The cut-off day is in place to ensure enough time for our team to prepare your order before your pick-up on Tuesday or Thursday.
Q: What is your returns policy?
A: Due to food safety guidelines, we are unable to accept returns. However, if there is a problem with your order and you have not yet left the facility, we can correct it.
Q: How is Nicholas and Company staying safe during COVID-19?
A: Customer and team-member safety is of the utmost importance to us. In addition to our extensive safety protocols onsite (https://www.nicholasandco.com/covid-19-resources-and-updates/), we provide contact-free pick-up for all Nicco Marketplace orders. All employees are required to wear masks and adhere to social distancing protocols.
Q: Is Nicco Marketplace for pick-up only?
A: Yes. Orders placed through Nicco Marketplace are for pick-up only. We are currently unable to deliver these orders.
Q: What do I do if I can’t pick up my order or have questions?
A: Please email us at firstname.lastname@example.org or call 801-530-5709 and ask to speak to someone about your Nicco Marketplace order.
Q: Where are you located?
A: Our Nicco Marketplace pick-up is located at our Salt Lake City Warehouse at 5520 West Harold Gatty Drive, Salt Lake City, UT.
Q: How do I get to your warehouse?
A: You can navigate to our warehouse address using the following map link. Our warehouse address is: 5520 Harold Gatty Dr, Salt Lake City, UT 84116
Or follow the directions below:
- Take I-80 towards the SLC International Airport
- Take exit 113 and turn North onto 5600 West
- Stay in the right lane and drive North on 5600 West for about one mile
- Go through the light on Harold Gatty* and take the next right to enter the Will Call parking lot
- Park in any of the numbered stalls in the L-shaped lot on the West side of the building and follow the directions posted outside (only team members are allowed in the building currently)